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FAQ

Stuff to Know

We opened in 2018, and we're the only one!

Looking for a donation for your event or organization? Please include the following in your message in the Contact Form.

1. Your Name & Organization
2. Your Request & Due Date
3. Your Estimated Annual Spend at Almost Local

Please note, while we do appreciate you reaching out to us for a donation, we are only able to commit to so many requests each year. We prioritize existing customers and missions we feel strongly about. Thank you for understanding.

At Almost Local, we carefully curate our collection of goods, and due to the nature of our merchandise, all sales are final. We do not offer refunds or accept returns.

However, we are happy to offer store credit for eligible exchanges under the following conditions:

  • Unworn, unused, and unopened merchandise may be exchanged for store credit within 14 calendar days of the original purchase date.
  • Items must be in their original condition, with original tags and packaging (where applicable).
  • Original proof of purchase is required.
  • Food, beverages, pantry items, personal care products, and other consumable goods are FINAL SALE and are not eligible for exchange or store credit.
  • All holiday-themed and seasonal merchandise is FINAL SALE.

Online Orders & Order Concerns

Please inspect your order upon arrival and contact us within 48 hours of delivery if an item is damaged, defective, incorrect, or if you have any concerns about your purchase.

Please include your order number and photos of the item and packaging when applicable so we can properly review the issue.

Damaged, defective, or incorrectly fulfilled orders will be reviewed individually, and we will work with you to determine an appropriate resolution in accordance with applicable consumer protection laws. These situations are handled separately from our standard return and exchange policy.

Holiday Shopping

All holiday-themed and seasonal merchandise is FINAL SALE, regardless of purchase date. No returns, exchanges, or store credit will be issued for these items, except where required by law.

Thank you for understanding and for supporting our small business. We truly appreciate every purchase and the opportunity to bring you thoughtfully curated goods!

Where We Ship

Due to increased shipping costs and carrier delays, we currently ship within the United States only.

Processing & Shipping Times

We do our best to get your order out the door as quickly as possible! Orders are typically processed and shipped within 5 business days of purchase. Please remember, we're a small, independently owned shop — not Amazon! We appreciate your patience and support.

Orders are not processed or shipped on weekends or holidays. Custom, personalized, or made-to-order items may require additional processing time. If you have questions about the timing of a custom order, please contact us before placing your order.

Shipping Carriers & Tracking

We generally ship using USPS or UPS. Once your order ships, you will receive a shipping confirmation with tracking information, when available. Please use your tracking number to monitor your package's progress and estimated delivery date.

Please make sure your shipping address is accurate and complete at checkout. Almost Local is not responsible for packages delayed, lost, or misdelivered due to an incorrect or incomplete address provided by the customer.

Lost, Delayed & Missing Packages

We take great care in packaging your order and getting it safely on its way. However, once a package has been transferred to USPS, UPS, or another shipping carrier, delivery timing and handling are outside of our direct control.

Carrier delays, tracking interruptions, and unexpected delivery issues can happen. Estimated delivery dates are provided by the carrier and are not guaranteed by Almost Local.

If your tracking information indicates that your package has been delivered but you cannot locate it, please first check around your property, with household members or neighbors, and contact your local carrier or post office to initiate an investigation.

If your package appears lost or has not arrived within a reasonable timeframe, please contact us. We will do our best to assist you in working with the carrier and determining the next steps.

Please Note: Almost Local is not responsible for packages confirmed as delivered by the carrier but subsequently lost, stolen, or misplaced after delivery. Claims involving lost, stolen, or damaged shipments will be reviewed on a case-by-case basis. We reserve the right to work with the shipping carrier to investigate delivery issues before determining whether a replacement or refund is appropriate.

We appreciate your understanding and, most of all, your support of our small business. Every order means a lot to us!

Product Info

We travel near and far to discover independent makers, small businesses, and thoughtfully crafted goods worth sharing. Every item is handpicked with intention, bringing together makers who share our passion for quality, creativity, and supporting small businesses. From right here at home to places across the country and beyond, we bring a little something from everywhere to our community.

We're always excited to discover new makers, independent brands, and thoughtfully created goods that might be a good fit for Almost Local!

We do not accept consignment. All merchandise is purchased wholesale or through direct buying arrangements.

If you create or represent a product you think would fit our collection, we'd love to hear from you! Please use our contact form to introduce yourself, tell us a little about your business and products, and include a website or social media link and product photos whenever possible.

A few important notes:

  • Please do not bring samples or products into the store without prior arrangements.
  • Do not mail or ship unsolicited samples or merchandise to us. Almost Local cannot be responsible for items delivered without prior approval.
  • Submissions are reviewed as time allows. While we appreciate every inquiry, we cannot guarantee a response or placement in our shop.

We're always looking for something new, interesting, and worth sharing with our community. We look forward to discovering what you make!

You betcha, they make a great gift for any occasion.

EXTRAS

Absolutely! We'd love to work with you.

If you're interested in carrying products designed and created by Almost Local, you can browse our wholesale collection and place orders directly through Faire.

We love connecting with independent retailers and bringing a little piece of Almost Local to new communities!

Shop our wholesale collection:
https://almostlocal.faire.com/

Yes, that's me! While I don't offer wedding signage anymore, we do offer small business branding, small calligraphy jobs, and freelance design work.